Return Policy

Return and Refund Policy

Last Updated: August 2026

At Globixamart, we strive to ensure our customers are fully satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. To ensure a fair and transparent process, we have formulated a strict but customer-friendly 3-Day Return Policy.

1. Return Window You have exactly 3 days (72 hours) from the date of delivery to request a return or exchange for eligible items. Return requests raised after this 3-day window will be strictly rejected.

2. Mandatory Unboxing Video (Strictly Enforced) To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory to claim a return, replacement, or refund for missing, defective, or damaged items.

  • The video must clearly show the sealed shipping package (showing the Shiprocket/Courier label) being opened.

  • It must show the product's condition as it comes out of the box.

  • Claims without a valid unboxing video will not be entertained under any circumstances.

3. Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

  • It must be in the exact same condition that you received it: unused, unworn, and without any scratches or damage.

  • It must be in its original packaging with all manuals, accessories, warranty cards, and tags intact.

4. Non-Returnable Items Please note that not all products are eligible for return. To maintain hygiene and quality standards, the following categories cannot be returned or exchanged once delivered:

  • Items marked as "Non-Returnable" or "Final Sale" on the product page.

  • Used or opened smart gadgets, wearable tech, and kids' toys (unless received dead on arrival/manufacturing defect).

  • Personal care items, smart glasses, or any product involving direct skin contact.

  • Products damaged due to misuse, electrical surges, or accidental drops by the customer.

5. How to Initiate a Return To start a return for an eligible item, please follow these steps:

  1. Email us at support@globixamart.in within 3 days of delivery.

  2. Include your Order Number, reason for return, and attach the unboxing video and clear photos of the product.

  3. Our support team will review your request within 24-48 hours.

  4. If approved, we will arrange a reverse pickup via our courier partners (subject to pin code serviceability) or provide instructions for self-shipping.

6. Refund Process

  • Once your returned item is received at our facility, it will undergo a strict quality check.

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund will be processed automatically to your original method of payment within 5 to 7 business days.

  • Note: Original shipping charges and reverse pickup fees (if applicable) are non-refundable and will be deducted from your final refund amount.

7. Exchanges We only replace items if they are defective, damaged upon arrival, or if the wrong item was shipped. If you need an exchange for the exact same item, please follow the return initiation process above.